WhatsApp Tracking Extract fails to run
Trailblazer Community

WhatsApp Tracking Extract fails to run

Marketing Cloud Mobile , Marketing Cloud Reporting

Last updated 19 days ago ·Reference W-9536690 ·Reported By 12 users

Fixed

Summary
When running the WhatsApp Tracking Extract, the only combination of outputs that will allow the extract to run is:

Contact Tracking Detail = False
Inbound Message Logs = True
Potential Channel Unsubscribes = False

Repro
Run the extract with something other than the below selected and note it fails

Contact Tracking Detail = False
Inbound Message Logs = True
Potential Channel Unsubscribes = False

Workaround
No known workaround.

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.