Known Issues · Fixed

Salesforce Mobile - Record pages will not load or load to Blank / White screen

Mobile

Last updated 2022-08-08 ·Reference W-6294920 ·Reported By 604 users

Fixed in version Salesforce app version 220.3

Summary
FIXED
Some of our customers have reported that when using Salesforce mobile app for when navigating to Record Details pages, the app will not load the page and gets stuck on a blank screen. Here are the current affected use case scenarios:

1. Users see a 'Try Again' screen. The app may or may not recover. Other error messages related to authentication. (FIX released for this issue as part of Salesforce App 220.1 iOS)

2. Users experience White screens in the App. All the records fail to load. The app never recovers. (FIX is PLANNED for Salesforce App 220.3 iOS ETA July 17th Safe Harbor)

3. Users keep seeing launch pages. (Today, VF pages, Dashboards or last correctly loaded record) when they try to navigate to *any* record through *any* flow - Search, Chatter, Related List, Object Lists., Deeplinking App never recovers (FIX is PLANNED for Salesforce App 220.3 iOS ETA July 17th Safe Harbor)

NOTE: Users reporting this are on strong network connections.

Salesforce Engineering is continuing to investigate. Please follow this KI for additional updates.

Repro
1. Log into the Salesforce Android mobile app.
2. Leave the app idle for an extended period of time.
3. Come back into the app and attempt to navigate to a record detail page.
4. Observe the page does not load and loads to a whitescreen.

Workaround
The issue affects only the Salesforce Mobile app. Users should also clear cache: via the App's Main Menu 'Setting' selection [ Advanced | Clear Cache]

Optionally: Log into Salesforce via Chrome or Safari browser on your mobile device.