Salesforce Mobile - Record pages will not load or load to Blank / White screen
Trailblazer Community

Salesforce Mobile - Record pages will not load or load to Blank / White screen

Mobile

Last updated 2022-08-08 ·Reference W-6294920 ·Reported By 604 users

Fixed in version Salesforce app version 220.3

Summary
FIXED
Some of our customers have reported that when using Salesforce mobile app for when navigating to Record Details pages, the app will not load the page and gets stuck on a blank screen. Here are the current affected use case scenarios:

1. Users see a 'Try Again' screen. The app may or may not recover. Other error messages related to authentication. (FIX released for this issue as part of Salesforce App 220.1 iOS)

2. Users experience White screens in the App. All the records fail to load. The app never recovers. (FIX is PLANNED for Salesforce App 220.3 iOS ETA July 17th Safe Harbor)

3. Users keep seeing launch pages. (Today, VF pages, Dashboards or last correctly loaded record) when they try to navigate to *any* record through *any* flow - Search, Chatter, Related List, Object Lists., Deeplinking App never recovers (FIX is PLANNED for Salesforce App 220.3 iOS ETA July 17th Safe Harbor)

NOTE: Users reporting this are on strong network connections.

Salesforce Engineering is continuing to investigate. Please follow this KI for additional updates.

Repro
1. Log into the Salesforce Android mobile app.
2. Leave the app idle for an extended period of time.
3. Come back into the app and attempt to navigate to a record detail page.
4. Observe the page does not load and loads to a whitescreen.

Workaround
The issue affects only the Salesforce Mobile app. Users should also clear cache: via the App's Main Menu 'Setting' selection [ Advanced | Clear Cache]

Optionally: Log into Salesforce via Chrome or Safari browser on your mobile device.

Updates
As of early August 21st, this issue should be resolved for all iOS users. Android behavior was corrected via a Chrome update in July.

Salesforce Engineering has identified fixes for the White Screen issues for both iOS and Android app users. This issue was multi-faceted, affecting both iOS and Android app differently and requiring different fixes to be applied. See below for fix details.

For Android app: Salesforce for Android relies on certain pieces of Chrome in order to function correctly. Salesforce and Google engineering partnered to identify a root cause related to a configuration of Chrome. That configuration is now turned off for all Chrome users by Google and affected users should now be rolled back. Once the new configuration is applied, the previously seen white screen issues on Android devices should be resolved, without an update of Salesforce App.

For iOS app: Salesforce App 220.3 version should be available via AppStore on July 17th (Safe Harbor).

Reported By (604)

George Vazquez Jeff Larkin Rebecca Hazel 勇 尾関 JAY WON Susan MacLeod Arno Mueller DKSF SysAcct Therese Björkstrander Amanda Perez José Ramón Puente Botín Alex Carls Steve Loudermilk Jacki@ATM Leahy Kurstin Lee Violet Tveit Kathy Vanucie 冴基 小林 Test TEST Wesley da Silva Kimberly Cournoyer Tarah Jacobs Sandipan Mallik Nikhil Jain Ankit Singhal Adam Evans Scott Searle Tobias Nygren Jack Linstead Srikanth Pinnamaneni Noel Delos Reyes Keisha Ward Vladimir Valyavicharski Ravi Raju Winnie Vu 睦弥 中嶋 Eric McQuillin Ray Grant Sara Bechard Andre Martinsson Tapan Mahapatra Vidya Iyer Emily L Danny Walsh Gina Schutte Darren Pasley Matthew McGuire Marshall Handy MJ Crabbe-Barberis Carlos Andres Salamanca Gallo Cassidy Hodge Joe DeTolve Rohan Kilpatrick Tasneem Abdul-Hafeez Kevin Rayburn Alan Ruan Mark Wallner Kitty MacAlpine Tasia Demuth Sheila A Richards Joe Buchanan Jen Jones Cindy Scott Rovita A Josie Barger Christine Harris Andy Louca Jamie Baddorf Tracy Zhou Alyson Johnson Georgina Seal Lisa Magnarella Gary Korte Steve Butterbaugh Simplus Managed Services Maria Higgins Kadon Simmons Heidi Hopkins Giulia Mosca Edward Amaty Jamie Johnson-Robinson Erica St. Angel Ye(Sean) Hong Manish Y Sachiko Ozaki Claudia Guevara Abraham Sánchez Márquez Russell Price Vinodhkumar Sundaram Shaya Tepper Katie Dewitt Nadav M Elijah White 勇也 冨樫 Shinya Takeyama Debbie Treloar Koji Nakanishi Carlos Fernandez Josef Ondrejcka Catherine Hesser Rich Robertson Roy Irle II Robin Pendleton Caylor Shapley Jhonatan Boarim Mark Neill Kelly Hardebeck Joe Thornton Nicole Wolf John King Matthew Birt Ateel Thomas Natalie Jackson Sarah McDonald Susanne Gardiner Howard Yermish Rachel Hands Marka Grimes Jeff Vrankin Shane Conn JBMP Group Mohammed Lakdawala Santosh Paramanick 俊文 戸井 Jess Ng Garrett Robertson David Swedburg William Bixby Marc Baizman Pranith Reddy Anumandla Laurent Garnier Craig Casper Andrew McMorland Andy Barnum Dorian Grochmann Cam Burns Shareen Mullen Bogdan Pascu Maria Alexander 김정훈 김정훈 Dora Crow Patti Abeyratne Katie Ziesman Meghan Evans Виктор Андрийчук Sarah Wilson Kelley Bartlett Maya Sudarsana Natasha Blanchette Pablo Rio Sara Sampson Sancia Goddard Frazer Lewis Kevin Knopf Trefor Williams Chameen Battegoda Felix Leber Rob Hopkins Sarah McWhirter Jason King Mark Elston Maria Sesé Hunter Kim Lakshmi Venkatanarasimhan Cheryl Feldman Johanna Mattsson Nicole Zyvoloski Lindsay Platzek Sébastien Roy Steffini Matthews MarketSource Administrator Jenny Van Rees Jenny Van Rees Lawrence Andersen Aro Fidelis 大祐 竹崎 Georges Houtappel Jodie Miners Jeanine Walters Grace Wirtz Nicole Staroscik Calvin LaBelle Dina Mendes Wanda G Adams Ron Robinson Rick Culbreth Shan Chidambaram Lars Ursem Lindivania Jesus Sawood Pearce Jon Paterson Carole RODET Dan Ross Ishita Suneja Mahendran Ranganathan Ed Birkett Adrian Bunea Sydney Scott Lawrence Ho Amanda DaSilva (nee Corvaia) Bogdan Covrig Blair Brydon Kai Neumann Renee Marriott Yuisa Sonera Jeong Choi Dimitra Kamper Claudia Merten Eneko Ugartetxe San Miguel Eike Wiesinger Tom Creemers Eric Junker Nilesh Kavia Lekshmi Mohan Joe Reed Nathan Lowrie A R Shashidhar Sripada Al Logie Denise Nissen James Melville Josh Dayment Revenue Roderick Santiago Carlo Cortese Jonny Karlsson John Brazda Zack Patrick 杏奈 斉藤 Kourt Neyra Dentegra Emily Huckabee Mary Catherine Bibee Stacy Cain Ann Crépin Will Craig Jonathon Jurisch Andy Green Kelly Sanders Cheryl Snowdon Crystal Goodale Freek Kraan Amber Gillis Gina Marques Santosh Prasad Rana AHMED Ellie Matthewman Don Mclean 健太(Kawamoto Kenta) 川本 SMITHA NAIR Nick McDonald Jeanne Wallenstein Adam Hardy Dean Merritt Brittney Hill Rudy Ornelas Kyung Bong Chris Litteral Jessica Higgason Tony Phipps Rob Anderson Karol Clark Boone Oshel Jo Anne Behling Antonio Culotta Hal McCoig Benedikt Lempetzeder Lindsay Lapointe Amanda Anderson Beth Till Jarl Fisker Hansen Rebecka Lindberg Gal Siloni Gabi Hacmi 遊 小川 John Debelak Sean Roseland-Barnes Christi Kane Erica Lotecki Andres Calle Chell Haynes Ian Treviranus Vivienne McVicar Kim Derringer Lindsay Lee Stefan Bennett Kendall Denson Elie Hassan Tabitha Pollaci Phil Bubis Venkat Karra Rodolfo Rodrigo Silva Saket K Johnathan Tom Nana Gregg Winnie Huynh Ivan Strakhov Lyndee Whitten Cameron Young Natacha Joseph Amanda Herrington Allison Loebs Justine Levesque Alexander Pinate Izabela Kula Kavya Gullipalli Michele Toscano Michelle Goertz Erik Andersen Shamiala Ahmed Heidi Catron Lyndsay Maby Mika Pyhämäki Juergen Bonifarth Louisa Barrett 美紀 阿川 Gianluca Aiello Gianni Ferrari SZ3Anda ZhangCC Minchul Kim Tomoyuki Shiota Juan Holguin Matt Sutton Bob Weber Zachary Buck Tina Fairing Susan Peterson Lawrence Silber Kaitlyn McNeil Kimberly Reff John Pace Yvonne Allen Kate Mains Tina Hill Justin Keach Melodie Callahan Michael Shaw Jacky Elkins Dan Leibowitz Giovanni Bravaccini Kevin Hurt Mike Matthews RJ Corcuera Julie Bannocks Lance Johnson Andrew Favaloro Alexeï DOLGOV Philip Todd Adam Carlton Janie Borror Jessica Zhao Erin Munoz Siân Walker Mike Gray Matthias Rohner Benjamin Zurbrügg Joelle Patten KEIJU SHIMIZU Lasse Petersen Mads Rohde Elizabeth Brown 泰宏 小野 さやか 小室 Sudhir Punukollu Jose Espinosa ADAM PRATER Leonard Refil Amberly Lorenz Alyssa Lefebvre Nat Lee C I Brandon S Katie Hemphill Jason Peterson Erik Peterson KARTHIK GUNNALA Shwetha Telkar Alysia Grimm Chad Nelson Tracy Reid Roosevelt Felix Amber Keller Korhan Mulcar Karen Wheeler Jon Neustedter Beth Tong Bonnie Bailey Becca Ramler Jimmy Bria Catherine Ong Nicolas LIEBERMANN Phil Martello Nate Hughes Christopher Mergen Bethany Ponne Edgar Rangel Valadez Ivan Portillo Dave Domagala Reid Gibson Jared Soell Daniel Reinhold Pasquale Romeo Rich Martin 慎平 寺師 Simon Purnell Debashis Mukherji SFDC IT Stanley Yin Thomas Allendörfer Marek Haken Victoria Tapp Lilian Alonso Max Giesbert Jean-Louis COUNIO yoichi niibo Vikram Pratap Singh Brian Hendrick Caleb Stigile 千佳 笹川 Mariko Nagura 剛史 川口 givenNmae FamName 奈未 國尾 Hiroaki Katori Gareth Boyce Prerana Sudheendra Hitoshi Sugata Tiff Taylor Brian Todd Carla Simonis Lucas Braga Meghan Boseck Lee Dotson Ross Steck Alyssa Harper Holly Berger Monica Portillo Yi-Hs Tsai Sacha Alfie-Altimas Christopher Gerardo RAIMUNDO Couras Kevin Hart Ryan Guerra Cari Cunningham Michael Cook Kirthi Mani Adrian Garza Tom Coffey Leah Reynolds Brian Seong Nikki Smith Administrador CRM Rex Ntuba Rex Ntuba Dane Bostick Sarah Henrichs Kurtis Teel Daniel Orr Michael Slawnik Stephanie Vechy Martin Sanner Uri Etgar David Leland Bradley Haines Liji Nellikkattil Godric Catalina Vishal Saxena Deb Gliva Tyler Cordell Lucas Peterson Mike Thompson Dan Myrick Kerstin (Koehler) Robson Patti Sireno-Wack Diego Martin Freek Kraan Tom Linstead Takahiro Kawabata weng lam James Casey Miho Tanaka Brian Ferguson ☁️ Kevin Kwan 管理者 エクシング Jenny Bredmar Gary Moorcroft Robin Fisher Cooper Dinning Hiromi Buday Keely Barber Caitlin Harper Angela Elmore Hisakatsu Furukawa Shirley Fong Kelly O'Brien-Hall Akira Kuratani Hiroyuki Sawano 苑子 高橋 和弥 吉田 Johan Yu suresh balaji Lynn Cartwright-Punnett Damien Defosse Jeff Onsrud Justin Jones Christopher Brown Chad Meyer Morgan Germond Rodrigo Sousa Diane Rosas Nicholas Mannella Philip Denvir Sandi Zellner Alisa Hake Brian Duffey Tamia Taylor-Bader Adam Vizard Laura Peabody-Park Rachel Ciprotti Alice Sayman Scott Tarentino Nina White Scott Hemmeter jason clapp Jade Powell Shoree Keislar Andrew Nelson Samuel Stein Stephanie Thornton Heather Casarotti Richard Upstone Jonathan Neal Nancy Brown Numa Roch Peter McCarthy CNL Financial Emily Knox Jaclyn Nguyen Sean Andrews Dawn Kunig Alicia Laeder Michelle Morrison Jarrod Schumacher David Banning Matthew Lamoureux Keith Gregory (HPM) Brandon Ciancio Sharyn Vross Katherine Lawrence Tim Wright Pam Goldenberg Drew Hamlin Maci Towle Sandy Forehand Ryan Ong Chantal Massicotte Toni Szafranski Marian Beneraf Mike Smith Jacob Brown shubham Girdhar-80074 Cheryl Clark Rob Gluck J.J. Reaven Erika Reillier Tammy Jackson Tarun Mukhia Krzysztof Ostrowski Vijay Doraisamy Ron Keizer Rens Verhagen Eric Fu Noemí Cotarelo Neil Sandery Amr Abdelaziz Thilagaraj S Salesforce Admin Orawan Sae-Yong Eddy Wan William Vuong Tomasz Oczapowski Antony Booth Helen Hoepfner Mikaela Anderson Jake McLaughlin Vincent Van Haften Jason Edmondson Michael Gomez Rodrigo Takassugui Gomes Alexander Onbreyt Kelsey Vent Karen Stancliff Kurt Johansen Bill Bloom Dot Davies Ryan Peterson Thomas Norman Spencer Brown Meg Joray Valérie Côté Colin Ong-Dean Thunchanok Naosuwan Emma Benjamin Stan Balkema Amit Kapur

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.