Internal Server Errors causing Packaging Installation failures and intermittent access issues
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Internal Server Errors causing Packaging Installation failures and intermittent access issues

Maps , Maps Mobile , Maps Advanced

Last updated 2022-10-20 ·Reference W-11501436 ·Reported By 24 users

Fixed

Summary
When customers attempt to access various pages in Salesforce Maps they occasionally receive an Internal Server Error.

These pages include:
Maps Settings
CustomComponents
Maps (primary page)
Mobile (via SF Maps App or Maps Mobile tab on desktop)
PrintEmailRoute

Repro
Found in 238
The issue can be intermittent and does not always occur. Here are 3 examples:

1.Settings->Installed packages->Salesforce Maps->Click configure
2.Open Maps page on deskop
3. Open Salesforce Maps mobile app on iOS or Android

Workaround
Refresh the tab if working on desktop or on mobile force close the app wait 15-30 seconds and reopen the app

If encountering this during the installation, please retry the installation in an incognito browser.

Updates
Resolved in SF Maps v240.7

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.