Wait Until Chat Response is not working with MO messages for Brazil 8 digit numbers.
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Wait Until Chat Response is not working with MO messages for Brazil 8 digit numbers.

Marketing Cloud Mobile

Last updated Today ·Reference W-11300274 ·Reported By 0 users

In Review

Summary
SMS numbers in Brazil have 9 numbers and the WhatsApp ID may have 8, for the same Contact. This happens because in 2010 there was a shortage of available phone numbers so ANATEL the Brazil phone service added a 9 to the start of new numbers; however, WhatsApp already existed and therefore does not always respect this rule.

Repro
Create a journey with WU Chat Response activity. Perform a MO flow with old 8 digit Brazilian mobile number.

Workaround
N/A

Reported By (0)

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