Searching by Email doesn't return profiles in Profile Explorer
Trailblazer Community

Known Issues · Fixed

Searching by Email doesn't return profiles in Profile Explorer

Marketing Cloud Integrations , CDP

Last updated 2022-05-16 ·Reference W-10830987 ·Reported By 1 users

Fixed - Summer '22 Patch 6.0

Summary
When using Profile Explorer in Customer Data Platform (CDP), searching for an Email Address will bring back no results instead of the desired profile that matches the criteria. When searching for an Individual ID, you will see that the Email Address value shows in the Profile, but is not searchable.

Repro
-In CDP, Navigate to Profile Explorer
-Search for your desired Email Address
-No results found
-Search for the matching Individual ID
-Email address is part of the profile

Workaround
Search in Profile Explorer using the Individual ID

Reported By (1)

Jimmy Le

Is it Fixed?

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