Searching by Email doesn't return profiles in Profile Explorer
Last updated 2022-05-16 ·Reference W-10830987 ·Reported By 1 users
When using Profile Explorer in Customer Data Platform (CDP), searching for an Email Address will bring back no results instead of the desired profile that matches the criteria. When searching for an Individual ID, you will see that the Email Address value shows in the Profile, but is not searchable.
-In CDP, Navigate to Profile Explorer
-Search for your desired Email Address
-No results found
-Search for the matching Individual ID
-Email address is part of the profile
Search in Profile Explorer using the Individual ID
Reported By (1)
Is it Fixed?
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