Salesforce mapped attributes do not populate when exporting data from tracking
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Salesforce mapped attributes do not populate when exporting data from tracking

Marketing Cloud Integrations

Last updated 2022-03-08 ·Reference W-10776675 ·Reported By 1 users

No Fix

Summary
If there are Salesforce mapped attributes the values are pulled through the Salesforce integration. This shows the values for the attributes including those pulled from Salesforce. Salesforce Mapped attributes the data is not pulled back when exporting data from Tracking.

Repro
Create a profile attribute and map it to a Salesforce custom object. In my example I mapped FirstName to First Name in Contact and Leads.
Create an email that shows the attribute for showing the value.
Send to the Subscriber.
Check subscriber attributes by searching the subscriber and view attributes. The Salesforce mapped attribute should be populated with the Salesforce information.
In tracking go to the send.
Click the number for the sends.
Export and select the Salesforce attribute to export.
The export will not have a value.

Workaround
N/A

Reported By (1)

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