Marketing Cloud Reports Shows "N/A" for Email Sender IP for Non-Triggered Emails
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Marketing Cloud Reports Shows "N/A" for Email Sender IP for Non-Triggered Emails

Marketing Cloud Reports

Last updated 18 days ago ·Reference W-10415688 ·Reported By 2 users

Fixed

Summary
Email Sender IP was added to Datorama Reports in the Feb. 2022 release, but only populates for triggered messages. Customers are not able to break down engagement KPIs and dimensions (including sends, opens, clicks, bounces, recipient domain) by Email Sender IP for all message types, including standard (bulk) sends.

Repro
Create a report or pivot table in Marketing Cloud Reports that includes non-triggered emails and the Email Sender IP dimension. The Email Sender IP will show as "N/A."

Workaround
If customers know which IPs are used in each Send Classification, they can utilize the Send Classification by Email Tracking report.

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