SMS Delivery Failure From Journey Builder
Trailblazer Community

Known Issues · In Review

SMS Delivery Failure From Journey Builder

Marketing Cloud Journey Builder

Last updated 4 days ago ·Reference W-4303251 ·Reported By 0 users

In Review

Summary
No records will be sent out of the journey If there are any duplicates present in the entry source of the journey

Repro
To Verify the existing Issue please follow the below steps:
1) Open Journey Builder
2) Create entry source as Data Extension and that Data Extension should contain duplicates.
3) In this screen we can see number of records entered into the Journey but none of them will be sent out.
4) Select the Journey Analytics

Zero records were sent out and Data Extension number records were processed successfully

Workaround
Import the DE into a MobileConnect list first, which will establish the contact and address, and then injecting the DE into the journey

Reported By (0)

Is it Fixed?

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