Accounts with social media handle (linked via SocialPersona) cannot view account in Classic
Trailblazer Community

Known Issues · Fixed

Accounts with social media handle (linked via SocialPersona) cannot view account in Classic

Marketing Cloud Social Studio

Last updated 2022-03-09 ·Reference W-10745919 ·Reported By 77 users

Fixed - Spring '22 Patch 10.3

Summary
Accounts with social media handle (linked via SocialPersona) cannot view account in Classic. The error message " Insufficient Privileges" appears for all the users including the system administrator.

This may also occur for Leads and Contacts in Classic if social media handles are linked

Repro
1. Link account with social media handle

2.Navigate to the Account in Classic as the system administrator.

3. Error: Insufficient Privileges

You do not have the level of access necessary to perform the operation you requested. Please contact the owner of the record or your administrator if access is necessary. For more information, see Insufficient Privileges Errors.

Workaround
Turn off "Use Social Accounts and Contacts" under My Settings->My Social Accounts and Contacts

Reported By (77)

Elizabeth Shannon Karen Curry Jake Miller Marija Jovanovic Evan Ponter Jen Monahan Kumar Satyam Jeremy Semingson Erin Lynch Siddhesh Dandekar Heather Correa Adam Lomas Darren Smith Blaze Interligi Meaghan Latuja Bridget Dubas Natalie Butterman Kim Nguyen Amy Curbo-Gorham Revolution Group Ross Bingham Anna Krebs Sharon Ward Keith Robertson Troy Center Keely Duke Akisato Hori Abigail Bernstein Ronnie Miller Arun Kumar Gokari Surender Debbie Morrell Tom Ford Austin Powell Wim Ensing Eric Howard Harry Newman Chris Uttley Jorg Unger Mona Tawfik Michelle Harman Jo Dixon Alan Cheung Deepesh Asrani (Sops) Dishank Jain (Sops) Timofei Voznenko John Farley Barbara Solheid Kimberly Rogers Adam Ronhovde Jennifer Wolfel Carol Pogue amel janardan Amel Janardan Emily Sturm Jonathan Mendoza Nana Liu Gavin Lawrence Chris Hernandez Kareem Mroue Jeffrey Johnson Shannon Erlander Alfonso Sanchez Marin Nedevski Srinivas Kaduluri Richard Lewis 明義 矢部 Chris Woolcott Bon Searle Paulina Echaide Thomas McIntosh Masch-al Malek Goutham Bommu Colin Johnson Amanda McKellar Joe Eral Paul McMurrugh Gowri Malepate

Is it Fixed?

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