Essential Edition users who are not System Administrators are unable to Contact Support via In-App Help Menu
Trailblazer Community

Known Issues · Fixed

Essential Edition users who are not System Administrators are unable to Contact Support via In-App Help Menu

Service , User Interface , Trailhead

Last updated 2022-02-10 ·Reference W-10061964 ·Reported By 1 users

Fixed - Winter '22 Patch 12.0

Summary
In Essentials Edition, users should be able to use the "Contact Support" form within the In-App Help Menu to log cases with Support.

However, any user assigned a profile without the "Manage Billing" permission will encounter the following error upon attempting to submit the form to create a case with Support:

Something went wrong. Try submitting your case again.

Repro
1. Login to an Essentials Edition org as a Standard User.

2. Click In-App Help | CONTACt US and type and details into the available field.

Note: The same issue is present whether "I'd like to participate in the Salesforce User Research Program." is checked or not.

3. Click the Contact Support Button and you will receive the error, "Something went wrong. Try submitting your case again."

Workaround
System Administrators may be able to log cases on affected user's behalf.

Reported By (1)

Derrick *** Chock

Is it Fixed?

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