Unable to Import the ChatMessagingDetailExtract file to a DE
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Unable to Import the ChatMessagingDetailExtract file to a DE

Marketing Cloud Mobile

Last updated 2022-02-17 ·Reference W-9945332 ·Reported By 1 users

Fixed

Summary
When exporting the ChatMessagingDetailExtract and then trying to Import the File into a Data Extension, the resulting import may fail due to a header mismatch

Repro
- Create a Data Extract File utilising the ChatMessagingDetailExtract Extract Type
- Create a File Transfer Activity to move the Data Extract to the SFTP (or external location)
- Download the resulting file
- Import the file into a Data Extension for review
- In the resulting Email, notice how the Import fails due to a Header mismatch

Workaround
Exclude the MessageData column from the Mapping within the Import

Reported By (1)

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