In High Velocity Sales, links and images are not parsed correctly using Email Templates edited in Builder
Last updated 5 days ago ·Reference W-9912076 ·Reported By 0 users
In High Velocity Sales, links and images added to Email Templates that are created using the Email Template Builder will not be parsed correctly when sent by Inbox users.
The fix for this issue will correct the behavior for any new Email Templates created after the fix is released. Please follow KI W-9898166 where a fix for existing Email Templates created with the Email Template Builder is being tracked:
1. Create an Email Template.
2. Click Edit in Builder when viewing the template.
3. Add a Rich Text component and add images or URLs to the content.
4. Save the Email Template.
When this template is utilized by an Inbox user as part of an email step, the URLs and images may not be parsed correctly.
Create Email Templates without using Builder.
Reported By (0)
Is it Fixed?
Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.