Send performance in journey email activity does not show for soft bounces
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Send performance in journey email activity does not show for soft bounces

Marketing Cloud Journey Builder

Last updated 2022-04-07 ·Reference W-10951498 ·Reported By 1 users

In Review

Summary
Send performance tab in the Analytics summary for a Journey builder activity does not show the total soft bounce count

Repro
1.Activate a Journey with an email activity that generates stats that include soft bounces.
2.Review 'Email performance' stats on 'Send Performance' tile in analytics UI for same journey to see that the 'Soft Bounces' are not counted.

Workaround
Refer 'Soft Bounce' count under 'Send Performance' section by navigating to Email Studio > Tracking > Sends on the 'Journey Builder Sends' by clicking on the email send

Reported By (1)

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