Newly created users are unable to access All Contacts - Contact Builder (403 not authorized)
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Newly created users are unable to access All Contacts - Contact Builder (403 not authorized)

Marketing Cloud Admin , Marketing Cloud Audience/Contacts

Last updated 5 days ago ·Reference W-10349727 ·Reported By 0 users

In Review

Summary
Receiving error 403 not authorized for newly created users when accessing All Contacts in Contact Builder, even though the users are having all the permissions

Repro
1.Create a new user in Setup -> Users > Users
2.Apply Contact Builder permissions to this newly created user.
3.Go to Contact Builder > All Contacts

Workaround
Apply OTT permissions
GroupConnect > OTT Chat Messaging and OTT Chat Message Accounts

Reported By (0)

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