Outlook Integration - Session logout when using SSO+MFA with High Assurance
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Known Issues · In Review

Outlook Integration - Session logout when using SSO+MFA with High Assurance

Outlook

Last updated 3 days ago ·Reference W-11137912 ·Reported By 265 users

In Review

Summary
Users with SSO+MFA with High Assurance enabled experience Salesforce Outlook Integration add-in logout if they unpin the add-in side panel.

Repro
1. Set up a user with SSO+MFA with High Assurance
2. Log in to Outlook Integration add-in on Outlook desktop
3. Observe that the initial login is successful
4. Unpin the add-in
5. Close the side panel or navigate to another email and re-open the Outlook Integration side panel
6. Observe the user is logged out of the add-in or prompts to verify the Identity again

Workaround
Keep the add-in pinned.

Reported By (265)

Snazek Beydoun Ronnie Nilbecker Bryn Scott Taylor Geist Sergio Dosouto Asha Alexander Jay Corinha Suzy Rokke Alwin Thomas Sulman Makhadmi Kaia Hagen Jörg HUCKAUF INGENIEURE Maike Maike Molly Nagel Jack Watson Ashley Armstrong Kelly Foye Rachel Smith Grégoire Ambite Fabien Braconnier Bruno Catherin Anna Rybkovska Aiste Cesonyte Matia Boldrini Daniel Byrne Kim Vlasnik Ronnie Nilbecker Kristi Maness Kaitlyn Harmon Kat Frangos Lyndsay Maby Beth Jones Megan Berry Corbin Neike Joseph Muniz Marc Brown Courtney Bush Tiffany Gillespie Tracey Morris SF Admin Lauren Nikkel Martin Kummerer 徹 PISC本間 Ying Ao Kamal Kishore Singh Claire Williams Evelien van Meel Groupe Zulu Leo Polak Paul Lee Jean Edlagan Nicholas Nolan Tomasz Suchecki Jack Mikuls Curt Rempel Eddie Miller Olivia Wetzel Lioba Göllmann Pasquale Romano Bartosz Kolasa Gautier HERMAN Luke Dodge Shaun Pemberton Ryan Woolsey Kai Töws Jim Burckart Paige Goodstein Karl Attard Nick Gibbons Rikki Ringgold Anna Berry Craig Butters Teri Pietruskiewicz Sara Grimaldi Joel Duinkerke Patti Chesler Yves Asselin Jackie Brown Jaclyn Nguyen Jack Pauly Mathieu Perrin Luis Florez Tyler Van Eps Tinashe Muchecheterwa Jacqui Tetreault Mathieu Duhamel Michael Ma Kevin Sujdak Sumanth Velma Erno Pyykko Arno de Haan CRM ADMIN Timo Schmitt Deepankar Mishra Garrett Nichols Alban Hilgert Claudia Schneebacher Harry McDonald Isabel Bach Dan Scher Jason Propst Simran Mahajan Basabdatta N Tessa Riley Scott Billingsley Sean Baker Hemanth Bakthavatsalu Matt Griffin Raj Vavveti Turner Jones Maya Meruk Kimberly Arnot Sarah Miller Russell Hornbeck Michael Mensah Aimee Chang Ryan Williams Anil Gurung Robert Bell Meagan Mellville Nishitha Adem Giovanna Bargh Forrest Weller Noel BRUNE Naomi Vreeland Justin Reynolds Nate Fuller Steve Roettger Jennifer Thomas Brad Cooper Ian Burleigh Hanse CRM Wang Huang Sidney Moulin Lakshmi Padakandla Ineke van den Berg Paul Amberge Leigh Hopwood Chakresh Verma Justin Tortorich Steven Henderson David Baumann Brian Arquette Hazel Etulle Kimberly Hamilton Alise Bowman David Zangger Mirko Siats akash purkar Brandi Dudley Yuki Matsuoka Martin Lefevre Jordyn Friedman Nathan Birnbaum Michael Richmond Adam O'Reilly Sven Rath Richard van wayenburg Brett Schwasinger Kou Xiong Samia zayani Dennis Wilhelm Sean Garcy Marie Dziubich Priya Rathakrishnan Nadja Tittel Andrew Smith Bijil Ravindran Martina Gutschalk Usha Nagapuri Jared Whitley Dave Shulman Salesforce Admin Russell Field Martin Müller Rebecca Davidson Matthew Lee Andrei Zadorozhniy Marketing CSD Nina Pengel Julie Mellema Gossé Gorissen Andrew Stevenson Jonathan Kienzler Julie Arnzen Natalie Morelli Arturas Sedleckas Anthony Olli Adam Kruczek Paulien van der Krift Matt Zornes James Billings Bahar Uludag Tricia McGuire Antonica Eikli Elaine LaPierre Annemarie Hofland Joe Biegler Dominique Bastien Felix Kroppenstedt Vishaal Prasad Matthias Jäkel Fiona Gazeley Lauren Hookings Gloria Barroso Gregory Caporale Denise Veerapen Katia Pache Derek Hawley Michelle Pass Falco Großstück Lucia Gonzalez IS Team Sasha Ewan Jonathan Ford Sarah Baxter Lynn Guyer Josh Baertlein Kelly Hesselbacher Josh Sokoloff Sue Sauer Andy Smith Robert McClean Kelly Giles Susan Osgood Rob LoBue Robyn Hashem Ahmad Helal Sean Daly Alex Kabia Idjabe Anastasia Ellerbrock Rachel van den Berg Jakub Owczarek Rebecca Lai Noriyuki Takaku George Langdon Brook Bailey MikUCAS Pellicci Rachael Pearce Knut Johansen Ashleigh Humphries Cole Loveland Matthew Wittkin Becca Blumer Mark Johnson Mateusz K Mateusz Krajewski eClouds Solutions Zuri Blackmon Lauren Russell Lidiane Mocko Niel Leksander SLCS Administrator* Daniel Camp Andrew Clark Gena Asuncion Jim Clifton Louisa Barrett Satishakumar Awati Ben Amada Michael Paisner Simon Lapointe Martin Dinelle Adam Mount Laura K. Spence

Is it Fixed?

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