Smart Capture Form could cease to work upon disablement of user that created it
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Smart Capture Form could cease to work upon disablement of user that created it

Marketing Cloud Admin , Marketing Cloud API , Marketing Cloud Pages/Sites

Last updated 2022-04-19 ·Reference W-9864289 ·Reported By 1 users

In Review

Summary
When a user creates a Smart Capture Form, and that user is then disabled, the Smart Capture Form stops working and submitting the data

Repro
1. User creates Smart Capture Form
2. Smart Capture Form is working fine and capturing data
3. User is subsequently disabled
4. Smart Capture Form stops capturing data

Workaround
If a different active user makes an update to the description of the Smart Capture Form and saves those changes, the owner of the site will be updated to the new user and the Smart Capture Form will work again.

Reported By (1)

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