Individual Link Details for Marketing Cloud Connect Triggered Sends are not pushed to Salesforce
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Individual Link Details for Marketing Cloud Connect Triggered Sends are not pushed to Salesforce

Marketing Cloud Integrations

Last updated 2021-11-15 ·Reference W-9743132 ·Reported By 17 users

In Review

Summary
When sending to subscribers from a Marketing Cloud Connect triggered send, individual link level details are failing to push to the integrated Salesforce org. This can occur for standard MCC triggered sends or integrated Journey Builder sends.

Repro
1) With individual level and link details tracking enabled in an integrated org, trigger an email using a MCC Triggered Send.
2) Subscriber can click on any links that are wrapped for tracking
3) Tracking shows up in the Marketing Cloud for that link but no ILD are pushed to the integrated Salesforce org.

Workaround
View tracking inside of the Marketing Cloud as needed.

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