Search for products returns fewer results in Lightning Experience Lookups when compared to Aloha Classic
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Search for products returns fewer results in Lightning Experience Lookups when compared to Aloha Classic


Last updated 4 days ago ·Reference W-9790014 ·Reported By 6 users

In Review

Some customers may have observed that their end-users see inconsistent lookup search results for products in Lightning Experience versus Classic,

For instance, assume you have an opportunity record with a pricebook selected, in Aloa Classic, when you click "Add Product", you will see relevant results, if you were to run the same search in Lightning experience, you would either see no results or fewer results.

1. Create a Product record.
2. On the Product record details page, go to the Related tab and look for Pricebook. Click "Add a Standard Price" button and follow the prompts. It will then associate this Product to a Pricebook entry.
3. Create an Opportunity record.
4. In the Opportunity record details page, go to the Related tab and look for Products. Click "Choose Pricebook" to validate this Opportunity is using the same Pricebook as step 2.
5. Now click on "Add Product". A Pricebook lookup modal will appear. Try searching for the Product record from step 1. It may not be found even though you can visibly see it in the list.

If you suspect your affected by this bug, please do the following steps first and provide answers to the following when opening a support case:

1. Check if the Product does exist in the Pricebook list without doing a search. If it exist, perform a search. If the Product record is not returned but you can definitely see it in the list, then most likely it is the same issue.
a. If the Product record is not in the Pricebook list even without doing a search, then that is a different issue

2. Perform a global search for the Product record. If global search does not return the Product record either, it is not the same issue as this and you will need to log a case with Salesforce Support.

3. If global search does return the record, then it is the same issue and we need to log a support case referencing this Known Issue and request for a reindex on Products and Pricebooks.

4. another workaround would be to just edit the Product record as editing a record will cause a reindex on the record itself.

note: you would have to do the above on ALL affected records in order for them to be searchable.

Is it Fixed?

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