Search :In Global Search Cases are not returned without using 'Exact Phrase' or "quotations"
Last updated 14 days ago ·Reference W-9349196 ·Reported By 45 users
Customers might observe issues when performing a global search for cases using lightning or classic it's not returning Some records unless the search phrase is enclosed in quotations or if searched using the Exact Phrase option.
1. Create a Case record with the phrase "Salesforce of San Francisco" in the Subject field.
2. Search using the following (without quotation or using the Exact Phrase option): "Salesforce of San Francisco". Record may not return.
3. Do the same search, but enclose it in quotations or use the Exact Phrase option. The record should return.
Enclose the search term in quotations or use the Exact Phrase option in classic.
Reported By (45)
Is it Fixed?
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