LiveMessage ChatHover window overlaps the work item when the utility bar alignment is mirrored
Trailblazer Community

Known Issues · In Review

LiveMessage ChatHover window overlaps the work item when the utility bar alignment is mirrored

Service , Lightning , LiveMessage

Last updated 2022-05-02 ·Reference W-11067801 ·Reported By 1 users

In Review

Summary
When the utility bar alignment is mirrored, once the agent receives the messaging session within the Omni widget and hovers over the work item, the popup is covering the agent's work and the agent is not able to accept it.

Repro
1. Enable messaging and configure a WhatsApp channel;

2. Create a console app with the omnichannel utility item and set the utility bar alignment to 'Mirrored' in the app settings;

3. Once an agent is online that can accept Messaging sessions;

4. Start a messaging session, once the session gets routed to the agent within in Omni widget;

5. Hover over the received work item, the hover window covers the item and prevents the agent from accepting it.

Workaround
The customers may enable 'AutoAccept' to make sure the item is accepted regardless of the issue.

OR

They could use the default alignment.

Reported By (1)

Brett Greathouse

Is it Fixed?

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