U2F API deprecation message within Chrome 96+ during registration or use of a Security Key
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Known Issues · In Review

U2F API deprecation message within Chrome 96+ during registration or use of a Security Key

Authentication

Last updated Yesterday ·Reference W-10249222 ·Reported By 194 users

In Review

Summary
As a user attempting to use or register a U2F key on Chrome 96+, you may receive a pop-up indicating the following with an option to 'Allow' or 'Deny':

"xxxx.my.salesforce.com wants to use your security key. This site won't be able to use the U2F API after February 2022. If you own this site, you should change it to use the Web Authentication API."

Please note that this prompt is generated by Chrome, not Salesforce, and is due to an upcoming deprecation of Chrome's support for the legacy U2F API. You can read more about this at the Chrome blog below.

https://developer.chrome.com/blog/deps-rems-95/#deprecate-u2f-api-cryptotoken

Please know that Salesforce is aware of the planned deprecation of U2F security keys in Google Chrome in February 2022.
We are taking necessary actions to ensure that customers can continue using U2F keys with products built on Salesforce Platform. More details will become available within our MFA FAQ (link below) once we've fixed.

https://help.salesforce.com/s/articleView?id=000352937&type=1

Repro
- Ensure you are on the latest version of Chrome (v96+)
- Attempt to use or register a U2F key within Salesforce
- Note you will see a pop-up with the 'Allow' or 'Deny' prompt with the above indicated error message

Workaround
1. Select 'Allow' when you are prompted during the use or registration of your U2F key within Chrome

Note: We are seeing reports of users not being able to successfully register the device even after hitting "Allow". If you are still affected, please know we unfortunately do have any other workaround and you must wait for a fix to be released from our end by monitoring this known issue.

Updates
January 12th, 2022:

Salesforce is aware of the planned deprecation of certain U2F API in Google Chrome and Microsoft Edge in February 2022. Starting with Chrome 96 and Microsoft Edge 96, a browser warning informed users about the impending deprecation when using a U2F key.

We are taking necessary actions to ensure that customers can continue using U2F keys with products built on the Salesforce Platform. Our U2F implementation will be updated to fully meet latest browser requirements in Summer ’22 release. A partial solution that allows use of the current U2F API for an extended time period and eliminates the browser warning has been released in a Winter ’22 patch.

Organization that use domains other than salesforce.com and force.com (for example, Experience Cloud sites such as community.yourcompany.com) will not be able to use U2F keys until a complete solution is available in Summer ‘22.

Reported By (194)

Will Minnis Johann Pierre Kai Fett Felix Kroppenstedt Anne Hultgren Andrea Titze Hideki Hamamura Laura Peabody-Park Aurélien Lacenaire Kumika Kondo Vicky Fitzgerald Michelle Nancekivell Paolo Pasini Shakira Mossink John Leopold 情報システム部 四国ガス Satoshi Miyake Brian Miller Philippe Simoes Ben Bromberg 智将 久保 大金 又来 Ben Gottesman Shabbir Ahmed 佑一 西野 Brad Reid Lynda Kane Mark Phagan Lynda En Lisa Berry Laura - Solutions Driven Martin Lee 正和 舟岡 Norie Ide Sarah Pilzer Carl Brundage Cyril THOMAS Jerome AUDINEAU Martin Humpolec ita deutsch 管理者 システム 圭 瓜生 Chiemi Aoki Monica Sandberg Melissa Mueller Kurt Muller Robert Amis Adam Barylak Aki Ovaska 貴志 田島 Josh Cuthbert Maurya Priyadarshi Cyndi Daubenmire 智也 日裏 千尋 斉藤 健 山崎 大輔 酒井 Rick Trierweiler James Gross Chase Price Naho Kuroda 真一 大槻 Yukie Nakata 裕亮 藤富 Javi Diaz Support Reseller_Fujitsu 佳歩 小竹 真二 佐藤 Ryohei Nakano Sarah W Brittney Davis Mihal Brezis Michelle Massie Angus Lindsay Florian Werner Akira Kuratani Ngozi Madubuko 業務システム室 （株）シノダ John Stelling Megan Briggs Ashley Welch Amy DeVries Austin Rolandson Beth Koehl Chelsey Ehleringer Heidi Gorecki Lillian Manning Tim Reykers Alisa Ardini 開発用 システム Chad Ash Greg Lyons Hiroyoshi Ogawa Chris Hueni Jarret Whetstone Jack Michel Michal Chlabicz 勇気 鶴谷 Stephanie Kellish Christian Gaszow 崇史 宮本 Hiroki Umemoto 宏之 日浦 晋平 小出 Don Wedd Mary Ann Davis Hazel Etulle Julia Hughes C D Fabrice PEREIRA Ashley Parfitt Takahiro Kawabata (CRM Support) Reseller_01_Uhuru 愛理 加藤 TAGUI GOTO Masako Nakamura Shohei Nishida Asami Sugiyama 留美子 吉田 Sascha Rudnick Vasiliy Jidkov Stephan Schmode Andrew Parrott 亮弥 南里 洋行 永田 Takuya Matsunaga 昂輝 吉田 Sayo Oohara 勝 中川 Yohei Yamashita 博行 藤野 praveen muddana 僚子 武尾 諒太朗 原 Yoshie Hama 武士 桑江 Shinya Sugimoto Adam Barylak Michael Skinner 敬次郎 首代 裕也 藤井 Hiroshi Yoshita 伸樹 清藤 ちさと 笠井 龍馬 吉田 弘一 虻江 Naoki Okamura Thomas Mercer Zach Rickert Jesus Romo Mark Schumacher Rebecca Hollas Satoshi Kusunoki 圭一郎 佐藤 宏太郎 端野 Jesus Romo Kanami Nagano 天驕 姜 Hideyuki Tomonari 英司 馬場谷 シヨキ セン Masashi Hamamatsu Yoko Imamura Natsuki Tokushige 守宏 前野 実 遠藤 花織 後藤 Nobuyuki Akedo Mayuri Kato Jin Furuya 真司 中野 Norie Kato nobuko kariya Kenji Kajihara 淳子 相川 麻里奈 福井 健太郎 清水 清野 日本野鳥の会 総務室 Hiroki Iida 和重 川瀬 Hagiwara Ryu Yusuke Shiina 勝宏 菊本 邦江 中村 由佳 FICT SFDC維持管理1 ayako katsura Hisakatsu Furukawa 良太 宮島 Hideaki Shinozaki Kento Mohri Hatsuo Sano Hiroaki Katori Junko Mizota Elly Bockley

Is it Fixed?

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