Publication lists Status inaccurate on the User Interface
Trailblazer Community

Publication lists Status inaccurate on the User Interface

Marketing Cloud Email Studio

Last updated 2022-10-06 ·Reference W-10066088 ·Reported By 67 users

In Review

Summary
In Email Studio, if a subscriber unsubscribe from a publication list, the status of the subscriber in the publication list may still be showing as Active.

This is a User Interface issue only and the status of the Subscriber is correctly recorded in the system.

Repro
1) Unsubscribe a subscriber from a Publication list.
2) The status is still showing as active.

Workaround
Exporting the list from the User Interface will show you the correct status meaning, if the subscriber unsubscribed from the publication list, the User Interface will show Active, the file exported will show you unsubscribed.

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