Special Characters rendering incorrectly within General Error Response or Unrecognized Keyword Response
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Special Characters rendering incorrectly within General Error Response or Unrecognized Keyword Response

Marketing Cloud Mobile

Last updated 2021-11-15 ·Reference W-10034491 ·Reported By 0 users

In Review

Summary
For private Short/Long Codes, General Error Response or Unrecognized Keyword Response can be customized. When special characters are saved, these render incorrectly in the outbound SMS response.

Repro
1. Navigate to MobileConnect > Administration
2. Select Edit Error Messages
3. Enter a value in either General Error Response or Unrecognized Keyword Response containing ', &, etc.
4. Note incorrect symbol rendered when response is triggered

Workaround
Avoid utilizing problematic characters at this time

Reported By (0)

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