In Chromium-based browsers, using the Lightning UI, the browser tab may hang and become unresponsive
Last updated 28 days ago ·Reference W-10003951 ·Reported By 9 users
In Chromium-based browsers, using the Lightning UI, the browser tab may hang and be unresponsive if the search results return a record whose field value contains an invisible character.
To be clear, the invisible character is actually part of the record's field value itself and is not added to the return value of a search. The invisible character can be created by doing a URL decode of the following: %C2%AD
#1 In Setup -> Object Manager -> Case -> Search Layouts, make sure the field Subject is part of the layout.
#2 Create a new Case record. For the Subject field, use the following value: Sample Request ID: 123456789 - Test Salesforce ABC 98765432
a) Note: The invisible character is located after the C in ABC. To validate if the issue does renders this invisible character, take the string and do a URL encoding. The encoded value will be the following: Sample%20Request%20ID%3A%20123456789%20-%20Test%20Salesforce%20ABC%C2%AD%2098765432
#3 Make note of the Case Number of this new record.
#4 In Chrome v94, using the Lightning UI, click in the global search bar. In the left dropdown, select Case. Search using the Case Number of the new record. The browser tab should hang and be unresponsive.
a) Note: Performing a general global search can also reproduce the issue, assuming the search will return Case records.
#1 Use non-Chromium based browsers such as Firefox and Safari.
#2 Use Classic UI.
#3 Use SOSL/SOQL queries.
#4 Try performing searches that will avoid returning records with the invisible character, such as scoped searches or different keywords.
#5 Remove the invisible character from the record.(Encoded value of the field doesn't contain "%C2%AD")
Nov 1, 2021 update: As it's a known Chromium browser bug, Google has fixed it in Chromium v96.
Is it Fixed?
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