Salesforce username with an apostrophe results in 401 unauthorized error when loading Pardot Lightning App
Last updated 8 days ago ·Reference W-9596070 ·Reported By 1 users
When navigating to a Pardot Lightning App (PLA) tab in Salesforce, the user sees a spinning wheel icon and a '401 Unauthorized User' in their browser console.
1. A CRM username that contains an apostrophe (') is mapped to a Pardot user.
2. The user navigates to PLA in Salesforce and sees a spinning wheel icon upon clicking on any PLA tabs.
3. The user right-clicks on their page in any browser using dev tools and selects 'Inspect'.
4. The browser console tab displays the message '401 Unauthorized User'.
▸ Remove the apostrophe (') in the Salesforce user's username
▸ Use the Pardot Classic App in Salesforce
Reported By (1)
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