Contact Pathing in Journey Builder Does Not Work With Special Characters
Trailblazer Community

Contact Pathing in Journey Builder Does Not Work With Special Characters

Marketing Cloud Journey Builder

Last updated 2021-04-14 ·Reference W-8801970 ·Reported By 0 users

In Review

Summary
The Find Contact Path functionality in the Journey Builder Health section does not support specific characters. For example, lets say you have 3 contact keys "abc@example.com, abc-1, abc+01@example.com". The search functionality will return all 3 contacts if you search "abc". However, if you search for any of the contacts with their full contact key, they will not be returned in the list.

Repro
1. Go to Journey Builder

2. Open a running Journey which contains contacts with special characters (such as "-")

3. Open Health panel

4. Try to search the contact which has special characters in it

5. Note no results are returned

Workaround
Search for the contact only using A-Z characters

Reported By (0)

Any unreleased services, features, statuses, or dates referenced in this or other public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make their purchase decisions based upon features that are currently available.