Einstein Overview for Einstein Engagement Scoring fails - MobilePush Permission
Trailblazer Community

Known Issues · Fixed

Einstein Overview for Einstein Engagement Scoring fails - MobilePush Permission

Marketing Cloud Einstein/Predictive

Last updated 2022-02-14 ·Reference W-8930947 ·Reported By 0 users

Fixed

Summary
When the permission for a user is set as deny for MobilePush then the Engagement Scoring tile fail to load with the error : Can't load data. Try again later in Einstein Overview for the user.

Repro
1) In set up, set the permission for a user to deny for the feature MobilePush.
2) Navigate to Einstein > Einstein Overview
3) The Einstein Engagement Scoring tile will display : "Can't load data. Try again later."

Workaround
As a workaround please use the feature Einstein Engagement Scoring directly instead of Einstein Engagement Scoring via the Einstein Overview feature.

Reported By (0)

Is it Fixed?

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