Campaign Member Activity action removed when configured with FIND and UPDATE
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Campaign Member Activity action removed when configured with FIND and UPDATE

Marketing Cloud Journey Builder

Last updated 2021-02-17 ·Reference W-7170261 ·Reported By 0 users

In Review

When a Journey is configured using the objects : Criteria, filters and fields as well as a Campaign Member Activity dragged inside the journey, then the entered details and the action previously configured with FIND AND UPDATE for this Activity will be set to SIMPLE UPDATE when re-opening the campaign member activity.

As an entry source of your Journey, select Salesforce data:

Name: Test

Who: Contact ID (Contact)

Object: CampaignMember

Action: Created, Updated

Criteria: CampaignMember:ContactId WASSET AND CampaignMember:Status EQUALS Sent

Related objects criteria: Contact:Contact:Email WASSET

Entry Data: CampaignMember:Id; CampaignMember:Contact:Id; CampaignMember:Contact:Email; CampaignMember:Contact:HasOptedOutOfEmail;

Drag in the campaign member activity, click on it, select Find and Update.

Select which fields to lookup = Contact and Campaign

Salesforce Lookup Fields for Contact = ContactID

Under marketing cloud attributes: select an attribute from journey data : CampaignMember:Contact:Id

Select a Campaign to update

When multiple matching records are found = Do not update

When no records are found = Do not update

Click next, next, done and reopen the same activity.

From there you will see previously entered details are removed and the action is set to SIMPLE UPDATE while it was configured with FIND AND UPDATE.

As a workaround, do not re-open the activity and activate the journey as it is, the details and actions will be kept as previously entered while configuring the journey.

Reported By (0)

Is it Fixed?

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