Create Task Object Activity in Journey Builder fails when using Time Field Type in SalesCloud
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Create Task Object Activity in Journey Builder fails when using Time Field Type in SalesCloud

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Last updated 2021-06-08 ·Reference W-8876942 ·Reported By 4 users

In Review

Summary
When using a Time field type in an Object Activity to create a Task, the activity fails to create a Task record.

Repro
In an integrated org, do the following:

-In Sales Cloud > Setup > Customize > Activities > Activity Custom Fields

-Create a new field of type "time" called "Time Due"

-Make it visible to all layouts, save

-In Marketing Cloud > Journey Builder > Create New

-Create a DE entry event and use a DE with any contacts in it

-Drag Object Activity and select Task type

-Select to create a new record

-For Assigned to, find your user

-For Subject write something that will help identify the record

-Select "Due Time" and try variations of supported time formats, click done

-Configure Journey Settings and activate

-Note no Task is created.

Workaround
Use a Date field type if possible.

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