Einstein Engagement Scoring Dashboards may display 0 subscribers in personas besides win-back/dormant
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Einstein Engagement Scoring Dashboards may display 0 subscribers in personas besides win-back/dormant

Marketing Cloud Einstein/Predictive

Last updated 2022-05-10 ·Reference W-10484324 ·Reported By 2 users

In Review

Summary
When viewing Predicted Email Engagement, some personas appear to be missing data and are set to 0. However, the Einstein_MC_Predictive_Scores data extension is populated correctly for these personas. This issue can occur when the Global Averages option is selected in the EES Threshold setting.

Repro
1. Go to Einstein>Einstein Engagement Scoring
2. View Dashboard

Workaround
Change the EES Email Threshold setting to Local Averages. If issue persists, please contact Support.

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