Some Facebook Inbox Messages not saved in Social Studio
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Some Facebook Inbox Messages not saved in Social Studio

Marketing Cloud Social Studio

Last updated 2021-11-02 ·Reference W-10035819 ·Reported By 0 users

In Review

Summary
The first Facebook Inbox Message from a customer is sometimes not being saved in Social Studio

Repro
- Access the first Facebook Inbox message from a customer on native Facebook
- In Social Studio > Engage, attempt to locate the message
- See that it is not there

Workaround
N/A

Reported By (0)

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