SOAP Call Timeout on Retrieve OpenEvent
Trailblazer Community

SOAP Call Timeout on Retrieve OpenEvent

Marketing Cloud API

Last updated 2021-11-03 ·Reference W-9973983 ·Reported By 1 users

In Review

Summary
Customer is having timeout and slow response issues when trying to retrieve OpenEvent via the SOAP API.

Repro
<Envelope xmlns="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Header>
<fueloauth>Token</fueloauth>
</Header>
<Body>
<RetrieveRequestMsg xmlns="http://exacttarget.com/wsdl/partnerAPI">
<RetrieveRequest>
<ObjectType>OpenEvent</ObjectType>
<Properties>EventDate</Properties>
<Properties>EventType</Properties>
<Properties>SendID</Properties>
<Properties>SubscriberKey</Properties>
<Properties>TriggeredSendDefinitionObjectID</Properties>
<Properties>CreatedDate</Properties>
<Properties>ModifiedDate</Properties>
<Properties>ID</Properties>
<Properties>BatchID</Properties>
<Filter xsi:type="SimpleFilterPart">
<Property>EventDate</Property>
<SimpleOperator>between</SimpleOperator>
<DateValue>2021-06-10T16:15:00Z</DateValue>
<DateValue>2021-06-10T16:16:00Z</DateValue>
</Filter>
</RetrieveRequest>
</RetrieveRequestMsg>
</Body>

Workaround
As a workaround, the customer could use data extract to retrieve open stats data

Reported By (1)

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