Delays in processing tracking records may cause Individual Email Results in a tracking subscription to be duplicated or not created at all.
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Delays in processing tracking records may cause Individual Email Results in a tracking subscription to be duplicated or not created at all.

Marketing Cloud Integrations

Last updated 2022-05-17 ·Reference W-9941638 ·Reported By 1 users

In Review

Summary
Delays in processing tracking records may cause Individual Email Results in a tracking subscription to be duplicated or not created at all.

Repro
This is not easily reproduceable as the issue is based on the timing of database processes in the Marketing Cloud.

Workaround
For missing IERs, a one time tracking subscription will need to be created.


If the tracking subscription is repeatedly creating the same IERs please contact support to disable the tracking subscription.

Reported By (1)

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