Copy/Paste of SMS message in mobile connect remove the line break
Trailblazer Community

Copy/Paste of SMS message in mobile connect remove the line break

Marketing Cloud Mobile

Last updated 10 days ago ·Reference W-8448820 ·Reported By 0 users

In Review

Summary
When Copy/Paste of SMS message in mobile connect then it removes the line break and merge them into 1 line

Repro
1.Login into marketing cloud account.
2.Go to Mobile Connect and create new message by selecting template outbound.
3.Once we are at step of Define content then try to paste the message which has line break as below.

Line1
Line2
Line3

4.You can observe that the line breaks are missing and message would show as below.

Line1Line2Line3

5.Click ok and save the message.

Workaround
Please use the latest version of the Chrome/IE browser because it will retain the line break after we save and reopen the message OR you can manually adjust the message.

Reported By (0)

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