Facebook Mention Posts saved on Feed Endpoint
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Facebook Mention Posts saved on Feed Endpoint

Marketing Cloud Social Studio

Last updated 17 days ago ·Reference W-9304580 ·Reported By 8 users

In Review

Summary
Facebook Mention posts are being returned via different API endpoints containing different data. As a result, comments on these Mention posts are being ingested in error, and are also inaccessible when attempting to access the post on native Facebook via the timestamp link in Social Studio or Social Customer Service.

Repro
- In Social Studio > Engage, locate an affected post
- Click the timestamp link on the post
- The error message "This Content Isn't Available Right Now" is received

Workaround
Access the post via native Facebook directly

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