Sentiment not updating in Social Studio
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Sentiment not updating in Social Studio

Marketing Cloud Social Studio

Last updated 2021-09-27 ·Reference W-9896730 ·Reported By 0 users

In Review

Summary
Custom sentiment set in the Sentiment Model is not reflecting in posts returned by newer topic profiles

Repro
- Assign a sentiment value to a term in the Sentiment Model within Social Studio
- Locate a post in Engage which contains this term
- See that the post sentiment does not reflect the value set in the Sentiment Model

Workaround
- Manually adjust the sentiment of the post in Engage
or
- Adjust the sentiment of the post in Engage via Macro
or
- Assign the desired sentiment to the post using Social Studio Automate rules

Reported By (0)

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