The Influencer Score Between Social Studio and Social Customer Service Do Not Match
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The Influencer Score Between Social Studio and Social Customer Service Do Not Match

Marketing Cloud Social Studio

Last updated 2021-10-28 ·Reference W-9895731 ·Reported By 3 users

In Review

Summary
The Influencer Score for a post author is sometimes showing as 1 point higher in Social Customer Service than it is in Social Studio Engage.

Repro
- Navigate to Social Studio > Engage and find a post from an author that has an Influencer Score from 1 to 99
- Using a Send to Salesforce Macro, push the post to a Salesforce Org.
- Observe the value displayed on the post in the Org is one point higher than displayed in Social Studio

Workaround
N/A

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