Performance Degradation Message Queue Processing on multiple sandbox instances
Last updated 25 days ago ·Reference W-11167440 ·Reported By 605 users
The CS88 sandbox instance can be impacted by message queue performance degradation. Customers on this sandbox instance can experience intermittent issues installing or upgrading packages, retrieving metadata via the API, or updating metadata via the API. The customer experience will depend on the tools used (for example, the Salesforce CLI) but can manifest as jobs being submitted but not picked up for execution or completion. Affected customers should allow a short time for jobs to complete in the background. If the impact persists, please contact support with information about the operation you are trying to perform, which sandbox organization you are using, and the affected tools.
The customer experience can vary depending on the tools used and most likely result in the jobs not getting processed for execution or completed. Due to this issue, customers can also experience a delay in job processing. If the impact persists, please contact support with information about the operation you are trying to perform, sandbox details, and impacted tools.
The issue can be produced in different ways for customers and is dependent on various factors including any suspensions in place and tools that are being used.
1) Generic Use Case - Customers attempting to run asynchronous jobs can see these jobs in progress for an extended period of time, time out, or fail to process.
2) Specific Use Case - Customers attempting to deploy or retrieve any metadata from their org can see this action fail.
To ensure we protect the availability of the sandbox instances, Salesforce technology teams will suspend the previously mentioned message types and have them automatically lifted at the end of the EMEA peak window (18:00 UTC). We recommend that customers schedule jobs outside of these hours as a workaround. We apologize in advance for any inconvenience this may cause your business.
Reported By (605)
Is it Fixed?
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