'Start Conversation' button not present on Messaging User for channel that is configured for Omni flow routing
Last updated 16 days ago ·Reference W-10768379 ·Reported By 11 users
If a messaging channel uses Omni flow routing. The "Start Conversation" button won't show for the Messaging User.
- Enable Messaging.
- Create New Messaging Channel and select routing type as "Omni flow"(Beta).
- Open the Messaging User record associated to channel created in point 2. You will notice "Start Conversation" button missing.
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