'Start Conversation' button not present on Messaging User for channel that is configured for Omni flow routing
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'Start Conversation' button not present on Messaging User for channel that is configured for Omni flow routing

LiveMessage

Last updated 16 days ago ·Reference W-10768379 ·Reported By 11 users

In Review

Summary
If a messaging channel uses Omni flow routing. The "Start Conversation" button won't show for the Messaging User.

Repro
- Enable Messaging.

- Create New Messaging Channel and select routing type as "Omni flow"(Beta).

- Open the Messaging User record associated to channel created in point 2. You will notice "Start Conversation" button missing.

Workaround
None

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