Outlook Integration shows a red notification message "We couldn’t save your logging selections … please try again" when using "Log on Send"
Trailblazer Community

Outlook Integration shows a red notification message "We couldn’t save your logging selections … please try again" when using "Log on Send"

Email Clients

Last updated 2021-10-27 ·Reference W-10032410 ·Reported By 240 users

Fixed - Winter '22 Patch 9.0

Summary
After the Winter'22 release when using Log on Send with Outlook Integration, depending on connectivity, it may display the red notification: We couldn’t save your logging selections … please try again" when saving the association in the side panel. Emails can still be sent and associated with the correctly selected records in Salesforce.

Repro
1. In the Outlook Client (although this could also occur when using Outlook on the Web if connectivity is slow) compose a new email and load the Outlook Integration panel.
2. Select the correct Salesforce record to associate the email to.
3. Select the save button and the red toast message can appear.
4. Send the message as normal

Workaround
When the red message appears wait a second or so and send the email as normal.

Reported By (240)

Sharon Davis Adam Goffin Kim Yauchzee Valerie Folden Susan Brocato Glenn Freeman Wendy Loughry Christoph Niksch Danielle Catri Megan O'Connor Marianne Taylor Rick Brooks James Crotchett Alexis Stevenson Caity Collishaw Ángel Herrera Falcón Edgemont CRM Jon Yunker Terence Lau Peter Pichier Rebecca Casey Robyn Richardson Surendra P Lori Rudderham Paresh Chauhan Craig Pemaquid Taylor-Anne Singletary PIERRE JEAN MARTINEAU Michael Minnekeer Peter Gularte Alex Polatsky Sandra Smith Daniel Lamenzo Kevin McNamara Francoise Leduc Ryan Stephens Rachel Vanstone Antoine Guillemette Andry Ramarijaona Rocío Carrera Erika Fish Mitch Aten Erik Wahlberg Joan Luis Pérez Andrew Solar Matthew Faulk Jean-Se Dorais Mah Naaz Kelly Stelter Jackie Wehr Kara Cummings Raquel Sennholtz Sally Goodale Brian Truwe Marina Vartschenko Julianne Boley Ellie Howard Cody Brigham Nancy Demers Paulina Rakoczy Scott Taylor Anna Rew Vincent de Ligny Cam W Ashok Kumar AnilKumar Swayampu Kylie Mills LaCosta Lolly Mandodari Rawat Dhara Thakkar Ryan Avera Felice Nightengale Miles Chester Joshua Kendall Marzocco Marketing Todd Chappel Dylan Jones CRM Development Team Mike Leibrand Melanie Royston Kara Hall Nicole Moore Ayush Mishra Patience Huni Barb Williams William McNair Scott Schilling Luda Kamerzan David Nelson Kevin Long Luis Pinho Sophia Duffy Tristan Kerner Anthony Piaia Michelle Lares Justin Fuchs Nick Hunter Bola Ola Ralph Gutierrez Neven Armic Debra Weeks Miguel Silva Kajal Patel January Pointer David Kazaryan Casey Miller Bill Scott Emily Duncan Maria Gainsforth Eliezer Flores Abhishek Anand Alethea Christon Annmarie Baker Danielle Cline Nancy Brown John Wagner Andrew Stevenson NirmalaDevi Devarajan Priyadarshini Mahendrakar Amelia Dickey Angel Rivera Bridgette Ebben Karthika Bharathi Giada Dagostino Ross Curtis Jeff Parmelee George Blakemore Christian Bauersachs Sarah Cuaterno Lorinda White Shareen Mullen Robert McClean Kelly Giles Jorge Ortega Traverso Jason Crowley Orla O'Donnell Jay Corinha Brett Roberts Ian Smith Matt Kent Andrew Lenz Tejaswini Lambe Alfred Neudecker Alycia Ellison Bhavana Mandapati Jacobo Negueruela Martos Siva Lax Oliver Muchow subrahmanyam Chunduri Stamatis Piperidis Lyle Hamilton Wolfgang Bruns Tom Ryan Shay Rickles-McGreal Eleanor Gane Nick Gibbons Helen Muir Slavi B. Will Smith Janne Oksanen IS Team Adrienne Robertson Conor Montgomery Robert Buit Kou Xiong harshdeep chahal Bryon Harland Karen Damascus Lindsey Cumming Larry Mills Neal Gelderman Joyce Scigo Brandon Woodcook Ryan Baker Amber McMahon Jeff Goldman Xavier James Chet Seidel Teri Pietruskiewicz Emily Trinh Derek Camp Susan Thayer Charlie Parfet Brandy Bryant Charlotte Beebe Julia Trowbridge Stevie Caterina Jennifer McPherson Warren Mangahas Archie Pangaliman Moumita Mondal Bill Wilson Terry Grim Tim Brennan Dean Phung Erin Read Daniel Olaguez Shannon Guillemette Erin Saari Royce Hodnett Emily Powell Olivia Alman Ravisha Phadnis Nathan Miller Brandon Jefferson Lenny Urbas Marybeth Robinson Ikhlaq Bhat Sekina Najam Daniel Ho Erwina Argueta Heather Smedstad Randy Miller Paula Salandanan Minji Han Stephen Athan Sara Horowitz Jason Rojas Don Cruikshank Ngochinyan Ollor Peg White Anna Berry Enza Triassi Ruth Kunakhovich Danielle Ruby Sharon Clemens Jiacheng Sun Mary Heath Paul Scharff Matt Swindeman Julia Matta Matt Moxon Erin Spencer Noelle Sapon ForceLX Team Victor Tabuncic James Kew-Moss Anne Balestié Chris Ho Cludo Melbourne

Is it Fixed?

AP0 AP3 AP4 AP5 AP6 AP7 AP8 AP9 AP10 AP11 AP12 AP13 AP14 AP15 AP16 AP17 AP18 AP19 AP20 AP21 AP22 AP24 AP25 AP26 AP27 AP28 AUS1 AUS11 AUS2S AUS27 AUS26S AUS25 AUS24S AUS23 AUS22S AUS3 AUS4S AUS43 AUS5 AUS6S AUS7 AUS9 BRA1 BRA2S BRA4S CAN1 CAN17 CAN11 CAN2S CAN4S CAN6S CAN8S CS1 CS2 CS4 CS5 CS6 CS7 CS8 CS9 CS10 CS109 CS108 CS107 CS106 CS105 CS102 CS101 CS100 CS115 CS119 CS110 CS117 CS114 CS113 CS112 CS111 CS11 CS116 CS123 CS122 CS121 CS126 CS127 CS129 CS128 CS125 CS124 CS137 CS138 CS133 CS132 CS14 CS148 CS142 CS159 CS152 CS151 CS15 CS162 CS167 CS166 CS16 CS169 CS165 CS160 CS173 CS17 CS172 CS170 CS171 CS174 CS18 CS189 CS194 CS192 CS193 CS190 CS191 CS199 CS197 CS19 CS198 CS196 CS195 CS20 CS209 CS200 CS202 CS201 CS203 CS21 CS219 CS218 CS217 CS216 CS215 CS214 CS213 CS212 CS211 CS210 CS22 CS220 CS23 CS234 CS24 CS25 CS26 CS27 CS28 CS29 CS31 CS32 CS33 CS34 CS35 CS36 CS37 CS40 CS41 CS42 CS43 CS44 CS45 CS47 CS53 CS57 CS58 CS59 CS60 CS61 CS62 CS63 CS64 CS65 CS66 CS67 CS68 CS69 CS72 CS73 CS74 CS75 CS76 CS77 CS78 CS79 CS80 CS81 CS84 CS86 CS87 CS88 CS89 CS90 CS91 CS92 CS94 CS95 CS96 CS97 CS98 CS99 DEU1 DEU2S DEU4S EU16 EU17 EU18 EU19 EU25 EU26 EU27 EU28 EU29 EU30 EU31 EU32 EU33 EU34 EU35 EU36 EU37 EU38 EU39 EU40 EU41 EU42 EU43 EU44 EU45 EU46 EU47 EU48 FRA1 FRA2S FRA4S IND1 IND18S IND16S IND15 IND13 IND11 IND2S IND23 IND3S IND4S IND5 IND6S IND7 IND9 JPN1 JPN12S JPN10S JPN2S JPN3 JPN4S JPN5 JPN6S JPN7 JPN8S NA104 NA107 NA109 NA100 NA101 NA103 NA102 NA105 NA119 NA116 NA110 NA118 NA112 NA111 NA115 NA114 NA113 NA117 NA125 NA124 NA122 NA120 NA126 NA127 NA123 NA129 NA121 NA128 NA138 NA134 NA133 NA136 NA135 NA132 NA131 NA130 NA137 NA139 NA140 NA142 NA141 NA149 NA146 NA147 NA148 NA154 NA158 NA159 NA153 NA151 NA155 NA152 NA150 NA156 NA161 NA163 NA167 NA160 NA166 NA165 NA169 NA164 NA168 NA162 NA172 NA170 NA174 NA171 NA173 NA196 NA207 NA204 NA206 NA208 NA209 NA21 NA218 NA214 NA217 NA215 NA211 NA212 NA213 NA210 NA64 NA70 NA71 NA75 NA80 NA81 NA82 NA83 NA84 NA85 NA89 NA90 NA91 NA92 NA93 NA94 NA95 NA96 NA97 NA98 NA99 SGP2S SGP4S UM1 UM2 UM3 UM4 UM5 UM6 UM7 UM8 UM9 USA1 USA18S USA16S USA10S USA2S USA3S USA7 USA8S

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