ConversationDefinitionSessionEngagement records are not created for Messaging Sessions
Last updated 2021-08-05 ·Reference W-9599048 ·Reported By 8 users
ConversationDefinitionSessionEngagement records are supposed to be created for all channels that can use bots. Currently, it seems like they are only created for Chats.
They are expected to be created for Messaging Session records too.
Any Messaging session using bot will not have an associated ConversationDefinitionSessionEngagement record.
Is it Fixed?
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