Can't use French Characters on Keyword for Canadian Short Code
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Can't use French Characters on Keyword for Canadian Short Code

Marketing Cloud Mobile

Last updated 19 days ago ·Reference W-9205552 ·Reported By 5 users

In Review

Summary
As a Mobile Connect user, for an account with Non-GSM chars enabled and with a short code with locale=CA, you should be able to create a Custom Stop keyword and Response Text with text containing Non-GSM characters.

Repro
1. Validated the account has Non-GSM chars enabled
2. Create a new ShortCode with CountryCode=CA
3. Go to MobileConnectUI -> Administration -> Select the newly created ShortCode
4. Create a stop keyword and fill Custom Response Text with French characters that are non GSM
5. Validation error will show

"Fix the Validation error below to continue"
"NON-GSM characters are not supported in this market"

Workaround
Please use GSM characters.

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