Service Cloud Voice: Contact Trace Record sync fails for some abandoned calls.
Trailblazer Community

Known Issues · In Review

Service Cloud Voice: Contact Trace Record sync fails for some abandoned calls.

Last updated 16 days ago ·Reference W-9429630 ·Reported By 1 users

In Review

Summary
Calls that are in an abandoned state (caller hung up before an agent received the call), may occasionally fail to sync between Amazon Connect and Salesforce. This will result in abandoned calls not updating fields in Salesforce.

Repro
Call in to an inbound queue.
End the call before being routed to an agent.

Workaround
None.

Reported By (1)

Vishnu Reddy

Is it Fixed?

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