Searching Mobile List for Contact Key Does Not Return Results If Not On The Same Page.
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Searching Mobile List for Contact Key Does Not Return Results If Not On The Same Page.

Marketing Cloud Audience/Contacts , Marketing Cloud Mobile

Last updated 2022-05-16 ·Reference W-10912729 ·Reported By 0 users

In Review

Summary
When searching a standard mobile list or a filtered mobile list, the contact is not found when it does not exist on the page that you are searching from. For example, Contact Key of "ABC" exists on page 3 of a filtered mobile list. If I search for "ABC" on page 1, the result will not return. However, you will see at the bottom of the page "1 - 1 of 1 items".

Repro
1. Navigate to MobileConnect > Manage Contacts > Mobile Lists

2. Click on a list with more than 25 contacts (more than one page)

3. Find a Contact Key on the last page.

4. Go back to the first page and search for it.

4. Note no details are retrieved.

5. Navigate to the last page, note the record gets displayed.

Workaround
If you're searching for a record to confirm your import or filter worked, note the bottom left corner should show "1 - 1 of 1 items" when the record exists on one of the pages. If it does not exist, it will show "1 - 1 of 0 items".

Reported By (0)

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