Journey Canvas Loads with greyed-out Decision Split
Marketing Cloud Journey Builder
Last updated 2022-04-13 ·Reference W-9630746 ·Reported By 3 users
In Review
Summary
Journey Builder can fail to properly load a decision split that references Journey Data. This causes the decision split to appear grey instead of orange, which typically indicates a fully configured decision split. Subsequent page refreshes of the Journey in question should load an Orange decision split. This is a cosmetic issue. This does not impact Decision Split distribution.
Repro
1.) Create a valid Journey using a decision split that uses Journey Data
2.) Activate the journey
3.) Note the grey decision split
4.) Refresh the page and note it is orange
Workaround
Reload the page.
Reported By (3)
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