Journey Canvas Loads with greyed-out Decision Split
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Journey Canvas Loads with greyed-out Decision Split

Marketing Cloud Journey Builder

Last updated 2022-04-13 ·Reference W-9630746 ·Reported By 3 users

In Review

Journey Builder can fail to properly load a decision split that references Journey Data. This causes the decision split to appear grey instead of orange, which typically indicates a fully configured decision split. Subsequent page refreshes of the Journey in question should load an Orange decision split. This is a cosmetic issue. This does not impact Decision Split distribution.

1.) Create a valid Journey using a decision split that uses Journey Data
2.) Activate the journey
3.) Note the grey decision split
4.) Refresh the page and note it is orange

Reload the page.

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