MobileConnect Activity Log for All Time is Inaccurate
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MobileConnect Activity Log for All Time is Inaccurate

Marketing Cloud Mobile

Last updated 2022-04-27 ·Reference W-10801661 ·Reported By 0 users

In Review

Summary
When viewing a particular message in MobileConnect, you can view the Activity Log. The time selection can be All Time, Last 24 Hours, Last 7 Days, or Last Month. The All Time activity can be inaccurate compared to any of the MobileConnect Reports.

Repro
Go to MobileConnect | Click on a Message that sent to 1 or more contacts
Go to Activity Log and click All Time
Note the counts
Go to Analytics Builder | Reports | SMS Message Summary
Run it for the message in question
Note the stats are different

Workaround
Utilize MobileConnect Reports as this data is correct, or select a different timeframe drop-down within the Activity Log

Reported By (0)

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