Data Sync fails to sync contacts when using Lead Convert Journey Builder Activity
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Data Sync fails to sync contacts when using Lead Convert Journey Builder Activity

Marketing Cloud Integrations , Marketing Cloud Journey Builder

Last updated 2021-10-05 ·Reference W-7736368 ·Reported By 4 users

In Review

Summary
Using both Synchronized Data Sources for the Contact object in Salescloud and using Journeys with the Convert Lead Activity can cause a situation in which the contact object fails to sync.This is because the Journey Builder Activity will insert a contact record into Marketing Cloud, and also create a new contact record inside the Salescloud org. At the same time, data synchronization will bring contact records from
Salescloud org into Marketing Cloud. This means that the same contact record (from lead conversion) will be introduced into Marketing Cloud twice. This causes data collision resulting in the contact object failing to sync.

Repro
-Set up data sync with the contact object
-Create a Journey that uses the Convert Lead Activity
-Inject records into the Journey and convert leads with the activity
-Contact object can error and pause, records are no longer synced

Workaround
No workaround available

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