Inaccurate Total Clicks and Click Percentage for Time Range 24 hours, Last 7 days and Last 1 Month
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Inaccurate Total Clicks and Click Percentage for Time Range 24 hours, Last 7 days and Last 1 Month

Marketing Cloud Mobile

Last updated 2022-05-26 ·Reference W-11024387 ·Reported By 0 users

In Review

Summary
Total Clicks are returned for all time regardless of selected timeframe within MobileConnect Overview > Message View Page. This causes inaccurate Click Percentage and inflated Click Totals for timeframe.

Repro
1. Create an Outbound message along with Bit.ly shortened URL in the message content and send or send from SMS Activity within a Journey.
2. Visit Bit.ly shortened URL from mobile device or desktop browser.
3. Track Total clicks and Clicks Percentage on Message View Page for the newly created message.
4. Change "Activity Log" time Last 24 hours, Last 7 days or Last 1 Month, and Verify Total Clicks and Clicks percentage.
5. Note Total Clicks does not update with selected timeframe, and click percentage is calculated based on Sent for the timeframe.

Workaround
No workaround presently. Aggregate totals for all SMS Activities can be viewed within Journey Analytics Dashboard as an alternative.

Reported By (0)

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