Subscriber information can be missing within Journey Builder Not Sent Events when the event is not in the current month
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Subscriber information can be missing within Journey Builder Not Sent Events when the event is not in the current month

Marketing Cloud Journey Builder

Last updated 18 days ago ·Reference W-10474661 ·Reported By 0 users

In Review

Summary
Some Subscriber information can be missing within Journey Builder Not Sent Events when the event is not in the current month.

Repro
- Create a Transactional Journey Send
Save the send.
- Trigger a send using an email address that will fail List Detective (e.g. test@hotnail.com)
- Wait until the next calendar month
- Go to the Journey
- Click the email
- Click the Not Sent Events
- Scroll down to the last months events and the Contact Key and Email Address will be blank

Workaround
- Utilize the Not Sent extract to obtain this missing information

Reported By (0)

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